Donbet Casino Privacy Policy

Privacy Policy

Your data belongs to you. We want to make that clear from the start. At Donbet, we take your privacy seriously and process your personal information with care, transparency, and full compliance with applicable data protection laws. This policy explains what we collect, why we collect it, and what control you have over your information.

1. Nature and Scope of Personal Data Collected

When you create an account or use our services, we collect certain information to provide you with a safe and enjoyable gaming experience. We collect this because we need it to verify your identity, process transactions, and meet our legal obligations under UK gambling regulations.

The categories of personal data we collect include:

Identity information such as your full name, date of birth, and gender
Contact details including your email address, telephone number, and residential address
Financial information like payment card details, bank account numbers, and transaction history
Account credentials including username and encrypted password data
Verification documents such as passport, driving licence, or utility bills
Technical data including IP address, device identifiers, browser type, and operating system
Gaming activity records showing your betting history, game preferences, and session duration
Communications you send to our support team
Marketing preferences and consent records

We only collect what we genuinely need. Nothing more.

2. Purposes and Objectives of Data Processing

Every piece of data we collect serves a specific purpose. We believe in being upfront about why we need your information and how we use it to deliver our services.

We process your personal data for the following purposes:

Creating and managing your player account
Verifying your identity and age to ensure you meet the legal requirement of being 18 or over
Processing deposits, withdrawals, and other financial transactions
Detecting and preventing fraud, money laundering, and other illegal activities
Complying with anti-money laundering regulations and responsible gambling requirements
Providing customer support and responding to your enquiries
Sending service-related communications about your account
Delivering marketing communications where you have given consent
Improving our platform, games, and overall user experience
Meeting our regulatory obligations to the UK Gambling Commission and other authorities

The legal bases for our processing include contract performance, legal obligations, legitimate interests, and your consent where applicable.

3. Security Measures and Technical Integrity

Protecting your data is not optional for us. We have implemented robust technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse.

Our security infrastructure includes SSL encryption for all data transmissions, secure server environments with restricted access controls, and regular security audits conducted by independent specialists. We maintain firewalls, intrusion detection systems, and continuous monitoring of our networks. Staff members who handle personal data receive training on data protection and confidentiality obligations. Access to your information is limited to personnel who genuinely need it to perform their duties.

We do not sell your personal data. That is a firm commitment. We only share information with third parties when necessary to operate our services or when required by law.

The categories of third parties with whom we may share your data include:

Payment processors and financial institutions that handle your transactions
Identity verification providers who help us confirm your age and identity
Regulatory bodies including the UK Gambling Commission
Law enforcement agencies when legally required
Anti-fraud and responsible gambling organisations
Technology service providers who support our platform infrastructure
Professional advisors such as auditors and legal counsel
Gaming software suppliers who provide the games you play

All third parties we work with are contractually bound to protect your data and use it only for the specified purposes.

Cookies help us understand how you use our platform. They make your experience smoother and allow us to improve our services based on actual usage patterns.

We use essential cookies that are necessary for the website to function properly. These cannot be disabled without affecting your ability to use our services. Performance cookies help us analyse site traffic and user behaviour. Functional cookies remember your preferences and settings. Marketing cookies track your activity across websites to deliver relevant advertisements. You can manage your cookie preferences through your browser settings or our cookie consent tool. Blocking certain cookies may limit some features of our platform.

6. Data Retention Period

We keep your data only as long as we need it. Once it is no longer necessary, we securely delete or anonymise it.

Account information is retained for the duration of your relationship with us and for a minimum of six years after account closure to meet regulatory requirements. Transaction records must be kept for at least five years under anti-money laundering legislation. Responsible gambling records are retained in accordance with UK Gambling Commission requirements. Marketing consent records are kept until you withdraw consent and for a reasonable period thereafter to demonstrate compliance. Technical logs are typically retained for twelve months unless required longer for security investigations.

7. User Rights Over Their Data

Under the UK General Data Protection Regulation, you have significant control over your personal information. We respect these rights and make it straightforward for you to exercise them.

Your rights include:

The right to access your personal data and receive a copy of it
The right to rectification of inaccurate or incomplete information
The right to erasure of your data in certain circumstances
The right to object to processing based on legitimate interests or for marketing purposes
The right to data portability, allowing you to receive your data in a structured format
The right to restrict processing in specific situations
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with the Information Commissioner's Office

To exercise any of these rights, contact our data protection team through the details provided at the end of this policy. We respond to all requests within one month.

8. International Data Transfers

Our company is registered in Curaçao under licence 8048/JAZ. This means your data may be transferred outside the United Kingdom.

When we transfer personal data internationally, we ensure appropriate safeguards are in place. These include standard contractual clauses approved by the UK Information Commissioner, adequacy decisions where applicable, and binding corporate rules for transfers within our corporate group. We assess each transfer to ensure your data receives protection equivalent to UK standards. You can request information about the specific safeguards we use by contacting our data protection team.

9. Privacy Policy Updates

This policy may change from time to time. We review it regularly to ensure it remains accurate and compliant with current legislation.

When we make significant changes, we notify you through email or a prominent notice on our platform before the changes take effect. Minor updates that do not materially affect your rights may be made without direct notification. We encourage you to review this policy periodically. The date of the most recent revision appears at the top of this document. Continued use of our services after changes indicates your acceptance of the updated policy.

10. Contact Information

Questions about this policy or how we handle your data? Our data protection team is here to help.

You can reach us through our customer support channels available on the platform. For formal data protection enquiries or to exercise your rights, please mark your communication for the attention of the Data Protection Officer. We aim to respond to all enquiries within a reasonable timeframe and no later than one month for formal rights requests. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection matters.

If you are concerned about your gambling habits or need support, please contact GamCare at 0808 8020 133 or visit the National Gambling Helpline. Gambling should remain enjoyable, and help is available if you need it.

You must be 18 years or older to use our services. We operate responsible gambling policies and conduct age verification on all accounts.