Terms and Conditions – Donbet
1. General Information and Legal Agreement
These Terms and Conditions form a binding legal agreement between you, the user, and us at Donbet. By accessing our platform, creating an account, or placing any wager, you confirm that you have read, understood, and accepted every clause outlined on this page. We operate under Curaçao licence 8048/JAZ, and our services are subject to the regulatory framework established under that authority.
What this means is that your continued use of our services constitutes acceptance of these terms in their entirety. If you do not agree with any part of these conditions, we ask that you discontinue use of our platform immediately. We may update these terms from time to time, and it is your responsibility to review them periodically. Any changes become effective upon publication on our website.
In plain terms, this document governs everything — from how you register and deposit funds to how disputes are handled and what happens if an account goes dormant.
2. Account Opening and Eligibility
When you open an account with us, you confirm that you are at least 18 years of age and legally permitted to gamble in your jurisdiction. Only one account per individual is allowed. Duplicate accounts will be closed, and any associated funds may be forfeited.
We ask that you provide accurate and truthful personal information during registration, including your full legal name, date of birth, residential address, and a valid email address. Supplying false details constitutes a breach of these terms. We reserve the right to verify your information at any point and to suspend your account until verification is satisfactorily completed.
Residents of certain restricted jurisdictions may not be eligible to register. It is your obligation to ensure that online gambling is lawful in your location before using our services.
3. KYC and Identity Verification
Identity verification exists to protect both you and us. Under our regulatory obligations, we are required to carry out Know Your Customer (KYC) procedures before processing certain transactions or at any time we deem it necessary.
In plain terms, you may be asked to provide a government-issued photo ID (passport, driving licence, or national identity card), proof of address dated within the last three months (utility bill or bank statement), and proof of payment method ownership. Additional documents may be requested depending on the circumstances. We aim to process verification requests promptly, though delays may occur where documents are unclear or incomplete.
Until verification is completed to our satisfaction, we may restrict withdrawals, deposits, or gameplay. This is not meant to inconvenience you — it is a legal requirement designed to prevent fraud and protect your account.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. We ask that you choose a strong, unique password and keep it confidential at all times. Never share your login details with any third party.
If you suspect that someone else has gained access to your account, contact our support team immediately. We will take steps to secure the account, which may include temporarily suspending access while we investigate. Any activity that occurs under your account credentials is deemed to have been carried out by you, unless you can demonstrate that unauthorised access occurred through no fault of your own.
We employ industry-standard security measures including SSL encryption and secure data storage. That said, no system is entirely immune to risk, and we encourage you to take your own precautions as well.
5. Deposits and Account Funding
All deposits must be made using a payment method registered in your own name. We do not accept third-party payments. Available deposit methods are displayed within your account dashboard and may vary depending on your location.
Minimum and maximum deposit limits apply and are clearly displayed at the point of transaction. Deposits are typically processed instantly, though some methods may involve short processing times. We do not charge fees for deposits, but your payment provider may apply their own charges — that is outside our control.
We reserve the right to refuse or reverse any deposit where we suspect fraudulent activity, money laundering, or a breach of these terms. All funds deposited into your account must be used for gameplay purposes. Using our platform as a money transfer service is strictly prohibited.
6. Withdrawal Procedures and Verification
Withdrawals are subject to successful identity verification. What this means is that you must have completed KYC checks before any withdrawal request can be approved. We process withdrawal requests within a reasonable timeframe, typically between 24 and 72 hours, depending on the payment method selected.
Minimum and maximum withdrawal limits are in place and vary by payment method. Where possible, withdrawals are returned to the same method used for the most recent deposit. If that method does not support outgoing payments, an alternative will be arranged.
We may request additional documentation before approving large withdrawals or where unusual account activity has been detected. Pending withdrawal requests may be cancelled by you during the pending period, after which they are processed and become irreversible.
7. Bonus Rules and Wagering Requirements
From time to time, we offer promotional bonuses to our players. Each bonus comes with its own specific terms, including wagering requirements, maximum bet limits while a bonus is active, game weighting, and expiry dates. These specific terms are always displayed alongside the promotion itself.
In plain terms, a wagering requirement means you must wager the bonus amount (and sometimes the deposit amount) a certain number of times before any winnings derived from the bonus can be withdrawn. Not all games contribute equally to wagering — slots may contribute 100%, while table games may contribute significantly less or not at all.
Bonus abuse, including but not limited to opening multiple accounts to claim the same offer, using irregular betting patterns to exploit bonus mechanics, or colluding with other players, will result in the forfeiture of bonus funds, any associated winnings, and may lead to permanent account closure. We take bonus integrity seriously and monitor activity accordingly.
8. Inactive and Dormant Accounts
An account is considered inactive if there has been no login, deposit, withdrawal, or wagering activity for a period of twelve consecutive months. We will attempt to contact you before classifying your account as dormant.
Once an account is classified as dormant, an administrative fee may be applied to the remaining balance on a monthly basis until the balance reaches zero or the account is reactivated. The fee amount is determined by our internal policy and is proportionate. So when you know you will not be using your account for an extended period, we recommend withdrawing any remaining funds beforehand.
You may reactivate a dormant account by contacting our support team and completing any required verification steps.
9. Game Fairness and RNG Systems
Every game offered on our platform operates using a certified Random Number Generator (RNG). This technology ensures that all outcomes are entirely random and cannot be predicted or manipulated by us, by you, or by any third party.
Our RNG systems are tested and audited by independent third-party laboratories to confirm compliance with fairness standards. Game return-to-player (RTP) percentages are set by the game providers and are not altered by us. What this means is that the odds you see are the odds you get — no hidden modifications.
We do not guarantee winnings. Gambling outcomes are inherently unpredictable, and past results do not indicate future performance.
10. Prohibited Conduct and Fraudulent Activity
We ask that you use our platform honestly and in good faith. The following activities are expressly prohibited:
- Using automated software, bots, or scripts to interact with our platform
- Exploiting technical errors, bugs, or glitches for personal gain
- Colluding with other players to manipulate game outcomes
- Engaging in any form of money laundering or terrorist financing
- Providing false or misleading information during registration or verification
- Operating multiple accounts
- Chargebacks or payment disputes filed in bad faith
Where we detect or suspect any prohibited conduct, we reserve the right to immediately suspend or terminate your account, void any pending bets or transactions, withhold any balance, and report the matter to relevant authorities. These actions may be taken at our sole discretion and without prior notice.
11. Responsible Gambling and Self-Exclusion
Gambling should always be enjoyable, never a source of financial or emotional distress. We are committed to promoting responsible gambling and provide a range of tools to help you stay in control.
Through your account settings, you can set deposit limits (daily, weekly, or monthly), session time reminders, loss limits, and cooling-off periods. You can also request a temporary break or permanent self-exclusion. Self-exclusion means your account will be closed for a minimum specified period, during which you will not be able to reopen it or create a new one.
If you feel that gambling is becoming a problem, we encourage you to reach out to GamCare (www.gamcare.org.uk) or contact the National Gambling Helpline on 0808 8020 133. These services are free, confidential, and available to anyone in the United Kingdom. You can also visit BeGambleAware (www.begambleaware.org) for further support and resources.
12. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our service, we want to hear about it. You can submit a complaint through our support channels, and we will acknowledge receipt within a reasonable timeframe.
Our internal complaints procedure involves a thorough investigation of the matter raised. We aim to resolve complaints within eight weeks. You will be kept informed of progress throughout. If you are not satisfied with the outcome, you have the right to escalate the matter to an independent alternative dispute resolution (ADR) provider.
The ADR entity we work with is specified in our complaints policy. This service is free to you and provides an impartial review of the dispute.
13. Intellectual Property Rights
All content on our platform — including but not limited to logos, text, graphics, software, game interfaces, and audiovisual elements — is protected by intellectual property laws. This content is owned by us or licensed to us by our partners and providers.
You may not copy, reproduce, distribute, modify, or create derivative works from any content found on our platform without our express written consent. Your use of our services grants you a limited, non-exclusive, non-transferable licence to access the platform for personal, non-commercial use only.
Any unauthorised use of our intellectual property may result in legal action.
14. Anti-Money Laundering Policy
We take our anti-money laundering (AML) obligations seriously. Our platform is not to be used for the purposes of money laundering, terrorist financing, or any other financial crime.
As part of our AML procedures, we monitor transactions for suspicious activity, verify the identity and source of funds of our players, and maintain records as required by applicable law. We may request documentation proving the legitimate source of your funds at any time. Failure to provide satisfactory evidence may result in account suspension and the withholding of funds pending further investigation.
Where we identify suspicious activity, we are legally obligated to report it to the relevant authorities. We may do so without notifying you, as required by law.
15. Voluntary Account Closure
You can close your account at any time by contacting our support team. Before closure, we ask that you withdraw any remaining balance in your account. Any pending bets at the time of your closure request will be settled according to normal procedures.
Account closure is permanent unless you specifically request a temporary suspension. If you wish to reopen a previously closed account, you will need to contact support and may be required to undergo fresh verification checks. Accounts closed due to self-exclusion cannot be reopened until the exclusion period has expired, and even then only upon your explicit request.
Closing your account does not affect any outstanding obligations you may have under these terms.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws applicable under our Curaçao licence 8048/JAZ. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction determined by our licensing authority.
This does not affect your statutory rights as a consumer in the United Kingdom. Where local consumer protection laws provide additional rights, those rights are preserved. We encourage you to seek independent legal advice if you are unsure about any provision within these terms.
If any clause within these Terms and Conditions is found to be unenforceable or invalid by a competent authority, the remaining clauses shall continue in full force and effect.
Donbet is committed to responsible gambling. You must be 18 or older to use our services. Gambling can be addictive — please play responsibly. If you or someone you know is struggling with problem gambling, contact GamCare on 0808 8020 133 or visit BeGambleAware at www.begambleaware.org for free, confidential support. Set your limits. Stay in control. 18+.