Responsible Gambling at Donbet
1. Our Commitment to Responsible Gambling
We provide comprehensive responsible gambling tools and support because player safety sits at the heart of everything we do at Donbet. Our platform complies with all UK Gambling Commission requirements, and we maintain strict standards that go beyond minimum regulatory expectations.
We believe that gambling should remain an enjoyable form of entertainment. Our team continuously reviews and improves the protective measures available to you. This means investing in technology, training our staff, and working with leading support organisations to ensure help is always accessible when needed.
2. Recognising Problem Gambling Signs
Understanding the warning signs of problem gambling allows you to take action early. We encourage all players to regularly assess their gambling behaviour and remain honest about any changes they notice.
The following signs may indicate that gambling is becoming problematic:
- Spending more money or time gambling than you can afford
- Chasing losses by placing larger or more frequent bets
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family responsibilities, or personal relationships
- Feeling anxious, irritable, or restless when not gambling
- Lying to others about how much time or money you spend gambling
- Using gambling to escape stress, depression, or other problems
- Failed attempts to cut down or stop gambling
- Continuing to gamble despite negative consequences
Recognising these patterns in yourself or someone close to you is an important first step. Our support team can guide you toward appropriate resources and tools.
3. Self-Assessment Tools and Awareness
Honest self-reflection helps you understand your relationship with gambling. We recommend asking yourself the following questions regularly:
- Do I gamble with money I cannot afford to lose?
- Has gambling ever caused arguments with family or friends?
- Do I feel the need to bet more to achieve the same excitement?
- Have I ever lied about my gambling activities?
- Do I gamble to escape problems or relieve negative feelings?
- Have I tried to win back money I previously lost?
- Has gambling affected my sleep, appetite, or mental health?
- Do I feel guilty or ashamed after gambling?
Answering yes to any of these questions suggests you may benefit from using our responsible gambling tools or seeking external support. Our platform also provides links to validated self-assessment questionnaires developed by gambling research organisations.
4. Deposit Limits and Budget Management
Setting financial boundaries protects you from spending beyond your means. We offer multiple deposit limit options that you can configure directly from your account settings.
The following limit types are available to all players:
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Loss limits across specified timeframes
- Wagering limits to control total betting activity
Decreasing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period. This delay ensures that decisions to raise limits are made thoughtfully rather than impulsively during a gambling session.
5. Time Limits and Session Controls
Managing the time you spend gambling is just as important as managing your budget. Our session control tools help you maintain awareness of how long you have been playing.
You can set session duration limits that will automatically log you out after your chosen timeframe. These controls work alongside our reality check notifications, which appear at intervals you select. Taking regular breaks helps maintain perspective and supports healthier gambling habits.
6. Self-Exclusion Options
When you need to step away from gambling, we provide several self-exclusion options to suit your circumstances. Taking a break is a responsible decision, and we make the process straightforward.
Your self-exclusion choices include:
- Short-term time-outs lasting 24 hours, 48 hours, 7 days, or 30 days
- Self-exclusion from our platform for 6 months or longer
- Permanent account closure with no option to reopen
- GAMSTOP registration for exclusion across all UKGC-licensed operators
During any exclusion period, you will not receive marketing communications from us. We also block access to your account and withhold any promotional offers. GAMSTOP provides a free service that extends your exclusion across all online gambling sites licensed in Great Britain.
7. Reality Checks and Account Activity Alerts
Our reality check feature displays notifications at regular intervals during your session. These alerts show your session duration and net wins or losses, giving you the information needed to make informed decisions about continuing play.
You can customise the frequency of these notifications in your account settings. We also provide detailed account activity statements showing your deposit history, wagering activity, and overall balance changes. Reviewing this information regularly helps you stay aware of your gambling patterns over time.
8. Protection of Minors and Underage Access Prevention
Preventing underage gambling is a core responsibility we take extremely seriously. Our platform is strictly for adults aged 18 and over. We implement robust age verification procedures for every account.
All new players must complete identity verification before they can deposit funds or place bets. We use third-party verification services to confirm that customers meet the legal age requirement. Accounts that fail verification are suspended immediately. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.
9. Support Organisations and Professional Help
Professional support is available if gambling is affecting your life or the life of someone you care about. The following organisations offer free, confidential assistance to UK residents:
- GamCare - provides information, advice, and support. Helpline: 0808 8020 133. Available 24 hours a day, 7 days a week.
- Gambling Therapy - offers online support and counselling services worldwide.
- National Gambling Helpline - operated by GamCare for immediate telephone support.
- Gamblers Anonymous - peer support meetings across the United Kingdom.
- BeGambleAware - independent charity providing treatment and support resources.
- Citizens Advice - guidance on debt and financial problems related to gambling.
These organisations employ trained professionals who understand gambling-related harm. Reaching out is a sign of strength, not weakness.
10. How to Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available to assist you with any concerns about your gambling activity. We can help you set limits, activate self-exclusion, or simply discuss your options without judgement.
You can reach our team through the live chat function on our website or by submitting a request through your account. We respond to all responsible gambling enquiries as a priority. Our staff receive specialist training to handle these conversations with care and professionalism, ensuring you receive the support you need.
Donbet is committed to promoting responsible gambling in accordance with UK Gambling Commission regulations. Our company is registered in Curaçao under licence 8048/JAZ. Gambling should be entertaining, not harmful. If you feel that gambling is no longer enjoyable or is causing problems in your life, please use our tools or contact a support organisation immediately. You must be 18 years or older to use our platform. Please gamble responsibly.